Overview

We want you to love every piece you bring home from Oak & Fable. If something isn’t right, we’re here to make it right. Please read this policy carefully before initiating a return. For questions, contact us at returns@oakandfable.com.

Quick Reference

The table below summarizes our return eligibility at a glance. Full details for each category follow in the sections below.

Item Type	Returnable?	Return Window	Refund Method
Standard furniture & decor	Yes	30 days from delivery	Original payment method
Custom / made-to-order items	No — Final Sale	N/A	N/A
Sale / clearance items	No — Final Sale	N/A	N/A
Bedding & hygiene items (opened)	No	N/A	N/A
Damaged / defective items	Yes	48 hours from delivery	Replacement or refund
Incorrect item received	Yes	48 hours from delivery	Replacement or refund

1. Return Eligibility

Standard Returns

Most items may be returned within 30 days of delivery provided the following conditions are met:

• Item is in original, unused, and unassembled condition

• Item is in its original packaging with all components, hardware, and documentation included

• Item shows no signs of use, damage, alteration, or modification

• Item is free of odors, pet hair, stains, or marks

• A return authorization number has been obtained from us prior to shipping — see Section 2

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged under any circumstances:

• Custom, made-to-order, or personalized items — including items with custom dimensions, finishes, or upholstery

• Items marked as Final Sale or Clearance at the time of purchase

• Opened bedding, mattresses, pillows, or other hygiene-sensitive items

• Gift cards

• Items that have been assembled, modified, or altered from their original condition

• Items damaged due to misuse, improper assembly, or failure to follow care instructions

Exchange Policy

We are happy to exchange eligible items for a different color, size, or style where available. Exchanges are subject to product availability. If the replacement item is of higher value, the difference will be charged to your original payment method. To request an exchange, contact returns@oakandfable.com within 30 days of delivery.

2. How to Initiate a Return

All returns require a return authorization number (RA number). Returns shipped without an RA number may be refused or subject to a restocking fee.

Step 1 — Contact Us

Email returns@oakandfable.com within 30 days of delivery with the following information:

• Your order number

• The item(s) you wish to return

• The reason for your return

• Photographs of the item in its current condition

Step 2 — Receive Your RA Number

Our team will review your request and respond within 1-2 business days with your RA number and return instructions, including the return address. Please write your RA number clearly on the outside of your return package.

Step 3 — Ship Your Return

Pack the item securely in its original packaging where possible. We strongly recommend using a trackable shipping method with insurance for high-value items. Oak & Fable is not responsible for items lost or damaged in return transit.

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product — in which case we will provide a prepaid return label.

Step 4 — Receive Your Refund

Once your return is received and inspected (typically within 3-5 business days of receipt), we will process your refund. See Section 4 for refund details.

3. Damaged, Defective, or Incorrect Items

Damaged in Transit

If your item arrives with visible damage to the outer packaging, note this on the delivery receipt before signing and photograph both the packaging and the item. Contact us at support@oakandfable.com within 48 hours of delivery with:

• Your order number

• Clear photographs of the damaged packaging and item

• A description of the damage

We will arrange a replacement, repair, or full refund at no cost to you. Claims submitted more than 48 hours after delivery may not be eligible for resolution.

Defective Items

If your item develops a defect within the warranty period (one year from delivery for most items), contact support@oakandfable.com with proof of purchase and a description and photographs of the defect. We will repair, replace, or refund the item at our discretion.

Defects resulting from normal wear and tear, misuse, improper assembly, or failure to follow care instructions are not covered. See our Terms & Conditions for full warranty details.

Incorrect Item Received

If you receive an item different from what you ordered, contact support@oakandfable.com within 48 hours of delivery. We will arrange collection of the incorrect item and dispatch the correct item at no additional cost, or issue a full refund if the correct item is unavailable.

4. Refunds

Refund Processing

Once your return has been received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds are processed within 5-7 business days to your original payment method.

Depending on your financial institution, the refund may take an additional 3-10 business days to appear on your statement or account. If you have not received your refund after 15 business days, contact us at returns@oakandfable.com.

Partial Refunds

We reserve the right to issue a partial refund in the following circumstances:

• Items returned with missing components, hardware, or documentation

• Items returned with minor damage not present at the time of delivery

• Items returned outside the 30-day window where a return is approved as an exception

Non-Refundable Charges

The following charges are non-refundable unless the return is due to our error:

• Original shipping and handling charges

Store Credit

In some circumstances, we may offer store credit as an alternative to a monetary refund. Store credit does not expire and can be applied to any future purchase on oakandfable.com.

5. Large Furniture Returns

Returning large furniture items such as sofas, bed frames, dining tables, and wardrobes requires additional coordination. Please contact returns@oakandfable.com before shipping any large item back to us — do not arrange independent freight without our instructions.

Our team will arrange a freight collection from your address for approved large item returns. You will be contacted to schedule a collection window. Please ensure the item is repackaged as securely as possible prior to collection.

Large item returns may be subject to a collection fee which will be communicated to you when your RA number is issued. This fee is waived for returns due to damage, defect, or incorrect item.

6. Gift Returns

If you received an Oak & Fable item as a gift and wish to return it, contact returns@oakandfable.com with the order number if available, or the name and email address of the person who placed the order. We will issue store credit to you for the value of the returned item rather than refunding the original payment method.

7. Contact Us

Our returns team is here to help. Please get in touch before shipping anything back to us.

Oak & Fable — Returns

Returns: returns@oakandfable.com

Support: support@oakandfable.com

Website: oakandfable.com

Response time: within 1-2 business days

Your satisfaction is our priority. We stand behind every piece in our collection.