Overview

At Oak & Fable, we take care to ensure your furniture and home decor arrives safely and on time. Please review this policy carefully before placing your order. If you have questions, contact us at support@oakandfable.com.

1. Order Processing

Orders are processed within 1-3 business days of payment confirmation, excluding weekends and public holidays. You will receive an order confirmation email with your order number immediately after purchase, and a shipping confirmation with tracking information once your order has been dispatched.

During peak periods such as holidays or promotional events, processing times may be extended. We will communicate any significant delays via email.

Orders cannot be modified or cancelled once they have entered the fulfillment process. If you need to make a change, contact us at support@oakandfable.com as soon as possible after placing your order.

2. Shipping Methods and Timeframes

We offer multiple shipping options to suit your needs. All estimated delivery timeframes are business days and begin from the date of dispatch, not the date of order.

Method	Estimated Delivery	Available For	Cost
Standard Shipping	5-10 business days	Small/medium items	Calculated at checkout
Expedited Shipping	2-5 business days	Small/medium items	Calculated at checkout
Freight / Curbside	7-14 business days	Large furniture items	Calculated at checkout

Freight / Curbside Delivery

Large or heavy furniture items are shipped via freight carrier with curbside delivery — the carrier will bring your item to the curb or driveway but not inside your home. You will be contacted to schedule a delivery appointment. Please ensure someone is available to receive the delivery and inspect the item before signing.

3. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order and are displayed at checkout before payment is collected.

• Free standard shipping is available on qualifying orders — threshold and eligible items are displayed on the Site and may vary by promotion

• Freight / Curbside delivery services are priced separately and will be quoted at checkout

• Remote or rural addresses may incur additional delivery surcharges

• Alaska, Hawaii, and US territories may be subject to extended timeframes and additional shipping costs

4. Shipping Areas

Oak & Fable currently ships within the contiguous United States (lower 48 states). Shipping to Alaska, Hawaii, Puerto Rico, and other US territories may be available for select items at additional cost — contact us at support@oakandfable.com before ordering to confirm availability.

We do not currently ship internationally. If you are located outside the United States, please check back as we expand our shipping coverage.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. Tracking information may take up to 24 hours to update after dispatch.

For freight shipments, tracking is handled directly by the freight carrier. You will receive carrier contact details and a delivery appointment window by phone or email.

If you have not received tracking information within 5 business days of placing your order, contact us at support@oakandfable.com with your order number.

6. Delivery

Receiving Your Order

Please inspect all items carefully at the time of delivery before signing any delivery documentation. If you notice damage to the outer packaging, note this on the delivery receipt and take photographs before opening. Signing without noting damage may limit your ability to make a claim.

Damaged in Transit

If your item arrives damaged, contact us at support@oakandfable.com within 48 hours of delivery with:

• Your order number

• Clear photographs of the damaged item and packaging

• A description of the damage

We will arrange a replacement, repair, or refund at no cost to you. Claims submitted more than 48 hours after delivery may not be eligible for resolution.

Failed Delivery Attempts

For standard shipments, if a delivery attempt is unsuccessful, the carrier will typically make a second attempt or hold the package at a local facility for collection. For freight shipments, failure to be available for a scheduled delivery appointment may result in redelivery fees. Please ensure your delivery address and contact details are accurate at checkout.

Incorrect Address

Oak & Fable is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an address error after placing your order, contact us immediately at support@oakandfable.com. We will do our best to intercept the shipment, but we cannot guarantee changes once an order has been dispatched.

7. Shipping Delays

Estimated delivery timeframes are provided as a guide and are not guaranteed. Delays may occur due to:

• Carrier delays or capacity issues

• Severe weather or natural disasters

• Customs or regulatory inspections

• Incorrect or incomplete delivery address

• High order volumes during peak periods

Oak & Fable is not liable for delays caused by circumstances outside our control. If your order is significantly delayed, contact us at support@oakandfable.com and we will work with the carrier to resolve the issue.

8. Return Shipping

If you need to return an item, please review our Returns & Refunds policy and contact returns@oakandfable.com to obtain a return authorization number before shipping anything back to us.

• Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product

• We recommend using a trackable shipping method for returns — we are not responsible for items lost in return transit

• Freight items being returned may require coordination with our logistics team — contact us before arranging return freight

Unauthorized returns or returns without a return authorization number may be refused or subject to a restocking fee.

9. Contact Us

For shipping inquiries, order status questions, or to report a delivery issue:

Oak & Fable

Email: support@oakandfable.com

Returns: returns@oakandfable.com

Website: oakandfable.com

Response time: within 1-2 business days

Oak & Fable is committed to delivering quality furniture with care. Thank you for your order.